Today ContactAtOnce! announced a new feature called Chat Rollover and a new managed service for answering chats on a dealer’s behalf. Both represent significant announcements that will be of interest to readers of this blog.

From the press release:

“Sales people in the dealership are very effective answering a shopper’s questions and setting appointments, so we strongly prefer that they handle our chat leads,” said Drew Fitchett, Owner of North Penn Imports VW Mazda in Colmar, PA. “That said, there are times during the business day and certainly after-hours, when our sales people are not able to answer, yet we still want our prospects to be able to connect with someone immediately. The ContactAtOnce! rollover feature intelligently forwards leads during those times, and ContactAtOnce! managed live chat personnel have demonstrated excellence in handling rollover leads exactly how our dealership wants them handled.”