Typically, icon selection is a once-and-done exercise completed with the initial setup.  However, some advanced users regularly switch out icons to measure and see which icons provide the best conversion rates.   Changing icons could not be easier (Yes, it is possible to change the icons on your website without even having to ask your website provider!) and the following tip explains the basics.  More details can be found in the help documentation accessible from the customer portal.

First, the user has to be an administrator on the account to make any changes that will affect the entire site, including icon changes.

• Login to the customer portal.   http://portal.contactatonce.com
• Along the top click on SETTINGS, the along the left side, click on Manage Placements.
• You will see the icons that you currently have.  At the end of the row on the one you wish to change, click on EDIT.
• Look at the box that says Edit Placement.  Under presence icon you will see the icon you currently are using.
• Click on Choose Icon  and the library of available icons/dropins will appear.
• Select the new icon you wish to use and click Update to save.  The change is immediate.

Note that you can upload your own icon designs if you want.   If you choose to do this, upload them first so that your custom icons will appear in the library when you go to select one.  You can upload your custom icons from the SETTINGS, Manage Presence Icons menu option.